Frequently Asked Questions

1. General: How do I apply? No programs are showing up.

To apply:

You must first click Sign In on the top righthand corner of the homepage.
Then select Sign Up, enter your email and select your Profile Type.
For your profile type, if you are applying for an E-Bike rebate or a VXC rebate select Applicant.
Then click Register.

2. VXC: How do I verify my residence in the State of Colorado?

Every applicant must provide proof of a physical Colorado address. All documents must be valid and dated within one year of application. Acceptable proof of address documents include:

Current valid Colorado Driver’s License or ID
Computer-generated bill (utility, credit card, doctor, hospital, etc.)
Printed bank statement
Pre-printed pay stub (from a period within the last 3 months)
First-class mail (from a government agency or court)
Current homeowner's, renter's, or motor vehicle insurance policy
Mortgage, lease, or rental contract
Transcript or report card from an accredited school
Motor vehicle registration
USPS Change of Address Form CNL107
DD Form 214

3. VXC: What kind of rebate is provided through the VXC program?

It will be a point of sale rebate program, which means that the rebate will be applied when the electric vehicle (EV) is purchased in order to reduce the upfront purchase or lease cost.

4. VXC: Can the VXC rebate be combined with other electric vehicle rebates and tax credits?

Yes, there are numerous combinations or “stacking” possibilities between EV rebate programs, federal tax credits, and state tax credits. See EV CO to learn more about these rebate programs and tax credits.

5. VXC: Are fuel cell electric vehicles (FCEVs) eligible for this rebate?

FCEVs, which are powered using hydrogen, are not currently eligible for VXC rebates. We anticipate that FCEVs will be eligible for VXC rebates once these vehicles become available in Colorado.

6. VXC: Are motorcycles, RVs, campers, or boats eligible for this program?

Not at this time.

7. VXC: What happens to my old or high-emitting vehicle after it is exchanged through the VXC program?

It will be dismantled or “junked” by a vehicle recycler, which includes salvaging usable parts. The vehicle’s engine and body will be destroyed; and the vehicle will not be returned to circulation.

8. VXC: Are old or high-emitting vehicles that are exchanged through the VXC program for an EV rebate also eligible for any trade-in value for the participant?

No – any old or high-emitting vehicle exchanged through the Vehicle Exchange Colorado program for a rebate will not be eligible for any trade-in value for the participant outside of the VXC rebate.

9. VXC: When will this program end?

VXC is part of a 10-year plan that the Community Access Enterprise’s (CAE) board of directors approved in May 2022. SB21-260 established the CAE. This plan covers fiscal years 2022-2023 through 2031-2032.

10. VXC: How much does this program cost and where is the money coming from?

VXC is funded by the Community Access Enterprise (CAE), which invests in new and existing programs to advance the adoption of electric vehicles, charging infrastructure, and other electric mobility options throughout the state. The CAE has allocated approximately $2 million dollars for the first fiscal year of this program.

11. VXC: How are electric vehicles charged?

There are three types of charging options available to electric vehicle drivers: Level 1, Level 2, and direct-current (DC) fast charging. See EV CO to learn more about these different types of charging options.

Note: electric vehicles can be charged through a regular household outlet; however, compatibility with public charging stations varies by connector type. To locate a compatible charging station near you, visit Plugshare.

12. VXC: Is there enough vehicle charging infrastructure to support this program?

The State recognizes that vehicle charging infrastructure is essential to ensure a seamless transition to EVs. The State is working with utilities, local governments, and the private sector to build out vehicle charging infrastructure. There are currently over 4,800 Level 2 and DC Fast Charge ports in Colorado. Visit Plugshare to find an EV charger near you.

To learn more about rebates and tax incentives for at-home charging options, please visit EV CO.

13. VXC: Why must the vehicle fail an emissions test OR have a model year that is at least 12 years old to qualify for this program?

Vehicles that fail emissions testing release higher levels of greenhouse gases and other pollutants. This impacts the air quality of Colorado in addition to the health of Coloradans.

Older vehicles are normally less fuel-efficient than newer vehicles. Furthermore, the average age of light-duty vehicles in the U.S. is approximately 12 years which aligns with this program’s requirement.

14. VXC: Why is this program income-qualified?

In part due to cost, many low- to moderate-income people in Colorado have not had access to electric vehicles. The goal of this program is to increase access to electric vehicles and other zero-emissions transportation alternatives by reducing their upfront costs and making cost less of a barrier.

Additionally, this program will benefit all Coloradans by helping reduce greenhouse gas and other harmful air pollutant emissions in the state.

15. VXC: Why not focus on making gas-powered vehicles more fuel efficient, such as adding catalytic converters to the program?

The state of Colorado’s goal is to have 940,000 EVs on the road by 2030. Studies have shown that, for medium-sized vehicles in the U.S., the lifetime emissions for EVs are 60-68% lower than gas-powered vehicles.

16. VXC: What are the health and environmental benefits of electric vehicles?

The transportation sector is one of the largest sources of climate-warming greenhouse gas emissions in the state. This income-qualified program is designed to benefit all Coloradans by helping reduce greenhouse gas and other harmful air pollutant emissions in the state.

The lifetime emissions for medium-sized EVs are 60-68% lower than similarly-sized gas-powered vehicles. Additionally, electric vehicle batteries contain metals that can be reused to create new batteries. See EV CO to learn more about the environmental benefits of EVs.

17. VXC: Is this program part of the 2023 Colorado EV Plan?

The State of Colorado has a goal to have 940,000 electric vehicles (EVs) on the road by 2030. Vehicle Exchange Colorado (VXC) is one of many programs that the State is supporting to meet this goal.

18. VXC: Preguntas Más Frecuentes - Intercambio de Vehículos de Colorado

Preguntas Más Frecuentes - Intercambio de Vehículos de Colorado en español:

Vehicle Exchange Colorado – FAQ (Spanish) - Google Docs

19. VXC: Where can I find more information about the VXC Program?

You can find details about the VXC program here.

20. E-Bike: What is the process to apply for an e-bike rebate?

The application process is a two-step process.

Step 1: Registration -During this step applicants provide basic information and select the rebate and e-bike type they are applying for.

Applicants must use this portal to apply for a rebate.
Applicants must create a login, register, and confirm their email address.
The registration period is open for roughly one week each month.
Applicants select the E-Bike Rebate Program and determine:
- If they are applying for a Low-Income or Moderate-Income rebate, and
- What type of e-bike they want: Standard E-Bike, E-Cargo Bike or an Adaptive E-bike.

NOTE: You will not be able to change the application type (income level or e-bike type) once the registration period has closed. Please make sure you review the income requirements and select the right e-bike type for you.

Applicants then answer a few demographic questions, confirm their information, and acknowledge the program’s Terms and Conditions.
After the monthly registration period has closed the system will randomly select a preselected number of applicants to complete their application.

Step 2: Final Application: If selected applicants must then provide qualifying documentation of their Colorado residency and income.

Selected applicants will receive an email invitation to complete their application.
Applicants will have 48 hours to complete and supply qualifying documents to verify their Colorado residency and income.
Applicants who successfully complete their application will be awarded a rebate that is good for 60 days.
Upon receipt of the rebate, residents must redeem the at the time of e-bike purchase at an approved participating bike shop.

21. E-Bike: If I have an issue or question, who do I contact?

You can email us at ebikescolorado@aptim.com or call us at 833-933-9602.
Our regular office hours are Monday through Friday from 9am to 5pm.

You can find the answer to many questions on this FAQ page or by visit the Colorado Energy Office program webpage Community Access to Electric Bicycles Rebate Program | Colorado Energy Office.

22. E-Bike: I was randomly selected and have submitted my documents when will I get my rebate?

Final applications will be reviewed within 10 business days.

23. E-Bike: Can I use a rebate on an e-bike I have already purchased?

Rebates are not retroactive to past purchases. Rebates can only be used at the time of purchase for a new e-bike from a participating e-bike retailer.

24. E-Bike: Where can I use my rebate?

E-Bikes must be purchased new from a participating e-bike retailer.

Participating Retailers (In-Person)
Participating Retailers (Phone Orders)

25. E-Bike: Can I use my rebate to purchase a used e-bike?

E-Bikes must be purchased new from a participating e-bike retailer.

26. E-Bike: Are applicants required to live in the State of Colorado?

Yes, you must be a resident of the State of Colorado. If you are randomly selected for an application, you will be required to provide proof of a physical current address within the State of Colorado.

27. E-Bike: Can I apply for more than one rebate?

Each resident of Colorado over the age of 18 can apply for one e-bike rebate.

28. E-Bike: Is there an age requirement for the E-Bike Rebate Program?

Yes, applicants must be 18 years of age or older when they apply.

29. E-Bike: What types of e-bikes can I use my rebate to purchase?

Rebate recipients may redeem a rebate for the purchase of an e-bike that meets the following criteria:

Any class of e-bike (per the State of Colorado e-bike definition). Includes:
- Class 1: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 20 mph
- Class 2: an electrical assisted bicycle equipped with a motor that provides assistance regardless of whether the rider is pedaling but ceases to provide assistance when the bicycle reaches a speed of 20 mph
- Class 3: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 28 mph

Has two or three wheels and fully operable pedals
Electric motor is 750 watts or less; may not be gasoline-powered
Full-suspension mountain bikes are not eligible for this rebate
No minimum purchase price; maximum purchase price of $5,000

E-Cargo Bike Eligibility

E-cargo bicycles must have an extended frame designed to carry additional people or cargo. E-cargo bikes must meet all of the following criteria:

Designed to carry one or more passengers in addition to the rider OR designed to carry heavier or bulkier loads than a traditional bicycle can carry
Has an extended frame (long tail, long john, Bakfiet, or box bike)
Extended frame has a published cargo load carrying capacity of at least 100 lbs.
No minimum purchase price; maximum purchase price of $8,500

30. E-Bike: Are there price limits on the rebate?

There are no minimum price limits when using your rebate; however, there is a maximum purchase price.

The maximum purchase prices for a standard e-bike is $5,000.
The maximum purchase prices for an e-cargo or adaptive e-bike is $8,500.

31. E-Bike: How much is my rebate worth?

Rebate amounts depend on the income tier and e-bike type you choose.

Low-Income Standard E-Bike: $1,100
Low-Income E-Cargo Bike: $1,400
Low-Income Adaptive E-Bike: $1,350
Moderate-Income Standard E-Bike: $500
Moderate-Income E-Cargo Bike: $800
Moderate-Income Adaptive E-Bike: $750

32. E-Bike: If the e-bike I purchase costs less than my rebate amount, do I get a check for the balance?

No, the rebate amount is a maximum rebate amount, and any unused value is forfeited. The rebate amount cannot cover taxes or shipping costs.

33. E-Bike: If my rebate expires, can I get an extension?

No, all rebates are good for 60 days and if they are not used within 60 days they automatically expire.

34. E-Bike: How long is my rebate good for?

All rebates are good for 60 days from the day they are awarded. If they are not used within 60 days, they automatically expire.

35. E-Bike: How do I verify my residence in the State of Colorado?

Every applicant who is randomly selected to receive a rebate must provide proof of a physical Colorado address. All documents must be valid and dated within one year of application. Acceptable proof of address documents include:

Current valid Colorado Driver’s License or ID
Computer-generated bill (utility, credit card, doctor, hospital, etc.)
Printed bank statement
Pre-printed pay stub (from a period within the last 3 months)
First-class mail (from a government agency or court)
Current homeowner's, renter's, or motor vehicle insurance policy
Mortgage, lease, or rental contract
Transcript or report card from an accredited school
Motor vehicle registration
USPS Change of Address Form CNL107
DD Form 214

36. E-Bike: I am unable to provide one of the approved documents to verify my residence in Colorado, what do I do?

Individuals who are unable to provide any of these documents to verify physical State of Colorado address may be eligible to provide alternative documents. If you are unhoused in Colorado and receiving services from a government agency or non-profit organization, a dated letter on the organization's letterhead stating your situation may be accepted in place of one of the above documents.

37. E-Bike: How do I verify my income qualification?

Income eligibility is determined by income and household size, based on the index Area Median Income (AMI) in an individual’s county of residence.

Low-Income Rebate
To meet the income-qualifications for the low-income rebate, your household income needs to be below 80% of the area median income (AMI).
Example: You live in Eagle County. There are 3 people in your household. Your household income would need to be below $85,200 to be eligible for the low-income rebate.
All proof of income documents must be dated within one year of application. Applicants must submit one of the following from the list of approved documents below:

First page of your 2022 or 2023 Federal tax form 1040 (Line 11 – Adjusted Gross Income is used)
Proof of enrollment in any one of the following programs:
- Social Security Disability Insurance (SSDI)
- Supplemental Security Income (SSI)
- If Social Security is the only source of income and individual is not required to file taxes, use form SSA-1099
- State of Colorado Low-Income-Energy Assistance Program (LEAP)
- Colorado’s Weather Assistance Program (WAP)
- Xcel Energy’s Income Qualified DSM Programs (Line 11 – Adjusted Gross Income is used)
- Xcel Income-Qualified Community Solar Garden Program
- Supplemental Nutrition Assistance Program (SNAP)
- Temporary Assistance for Needy Families (TANF)
- Medicaid

Moderate-Income Rebate
To meet the income-qualifications for the moderate-income rebate, your household income needs to be between 80% - 100% of the area median income (AMI).
Example: You live in Eagle County. There are 3 people in your household. Your household income would need to be above $85,200 (80% AMI) but below $106,500 to be eligible for the moderate-income rebate.
All proof of income documents must be dated within one year of application. Applicants must submit one of the following from the list of approved documents below:

First page of your 2022 or 2023 Federal tax form 1040 (Line 11 – Adjusted Gross Income is used)
Proof of enrollment in any one of the following programs:
- Social Security Disability Insurance (SSDI)
- Supplemental Security Income (SSI)

If Social Security is the only source of income and individual is not required to file taxes, use form SSA-1099

38. E-Bike: How do I register my e-bike shop?

If you are an e-bike retailer interested in participating as a qualified retailer please fill out the application here.

39. E-Bike: Are there instructions on how to use the portal for e-bike retailers?

You can find recording and PDF versions of the bike shop training here.

40. E-Bike: My e-bike was stolen, can I get another rebate?

Unfortunately, no, each resident of the State of Colorado is allowed only one redeemed rebate.

41. E-Bike: My rebate expired can I reapply?

Yes, as long as you have not redeemed a rebate you will be able to reapply using your existing sign on (email and password).

42. E-Bike: Where can I find more information about the State of Colorado’s Electric Bicycles Rebate Program?

Community Access to Electric Bicycles Rebate Program | Colorado Energy Office